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Consumers may sometimes avoid falling prey to unlicensed companies by consulting their state's policies and other information regarding home warranty and similar services. In some cases current lists of licensed companies are available for consumers to check on the applicable state government agencies' websites. After determining if the system or appliance is covered by the contract, the company will send out a contractor from a local business. The homeowner will pay a pre determined service call fee to the contractor, who will diagnose the problem with the failed system or appliance. The contractor will get approval from the home warranty company to make the repair, depending on if the diagnosis reveals that the failure was caused by something the contract covers. If the contractor receives approval from the home warranty company, they will complete the repair.

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The AHS contractor failed to answer my questions in a knowledgeable way, and I hired another contractor who stated the problem was the motor. For a fair price, he replaced the motor and pads. Motor replacement was specifically covered in the AHS warranty, but AHS continued to deny the claim. I got some good advice for sellers of homes: put up a $1500 escrow fund for the buyer when you sell a home the typical maximum amount for home warranty companied with appropriate terms and conditions for use of the funds for 6 months to 1 year after sale. Of course, fully disclose any work or replacement that needs to be done when you sell the house. That's a better deal all the way around than a home warranty company.