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I called HWA's claims department and was informed that the manufacturer of our washer GE would be contacting us for a delivery date by 6/21/2018. Really?We have to wait an entire month to have our washer replaced?Crappy, slow service. Lowe's is right across the street. I could have bought a new washer THAT DAY. But it's too late. Now we're stuck waiting for this process to be completed. The realtor bought the first year with Home Warranty of America and we were happy with them so we continued. We would rather be faced with service calls rather than thousands of dollars in air conditioner or something like that. Signing up was simple. We have already submitted several claims and we usually do it online. My husband usually does it because it's nice when he will and I don't have to deal with all that.

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You are going to be sure that your contractor is doing the best job that they can on repairs and that if it cannot be repaired, you are getting a new appliance. You will also find that any repairs that you have done, including replacements, will then affect your home warranty. You have protection in knowing that all your appliances will be properly maintained and cared for. You have protection in knowing that you and your family are covered in an accident or home emergency. That peace of mind is well worth investing into. When you buy your warranty, you will have a window in which you can decide if the warranty is for you. You have a chance to review it, usually 30 days from the signing date, and decide if it will be enough or if you will need an extended warranty. Of course, you can decide if you want to use it at all. The concern should be on the appliances, the home systems, and the contractors. If you don’t own all the home systems that it covers, you may want to find a different one. For example, if it includes central heating systems, but all you own is central air, you may want to see if it allows you to add central heat to your home.