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I realize that this does not seem to be the norm based on all the reviews but it seems as though we lucked out with a great contractor who got the job done quickly and efficiently for us and a rep Katrina who was very helpful in getting our claim pushed through. I paid our $100 service call fee to the contractor and no other out of pocket fees. I wanted to take the time to write a positive review because it was a wonderful, easy process for us and hope it will be for others as well!Hi there Nick S. According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service. You turned down both offers and said you would stick with waiting for the appointment in order to not suffer any further delays. I am concerned to hear that we made you feel as though it was "your fault" that this request was not going quickly.

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They were without water for almost 4 days waiting on the guy to show up. When he did not only was he not very professional he seemed to be very new to the trade and didn't know what he was doing. He ended up causing more problems than they started with and FORGOT to turn off the water to their garage apartment before he left for the evening and the next day the apartment was flooded which created a whole new slew of issues of having to replace carpet, sheet rock and molding. No thank you I don't need someone coming into my home and creating additional problems. We recently purchased our first home which was built in the 1920's. The age of the house along with my husband being away from home at least 60 hours a week and having a newborn + a 2 year old prompted us to purchase a plan through AHS.